EFFECTS OF TELEWORKING STRUCTURES AND ORGANIZATIONAL PERFORMANCE: A FINTECH STUDY IN LAGOS, NIGERIA
Keywords:
FinTech, operational efficiency, organizational performance, physical work environment, technology infrastructure, teleworkingAbstract
The increasing adoption of teleworking among financial technology (FinTech) firms has created the need to understand the organizational structures required to sustain performance in remote work environments. This study examined the effects of teleworking structures on organizational performance using OPay in Ikorodu, Lagos State, Nigeria, as evidence. Specifically, the study investigated the influence of technology infrastructure, physical work environment, and operational efficiency on organizational performance. The study adopted a quantitative cross-sectional survey design anchored on the Technology Acceptance Model (TAM). Data were collected from 153 employees selected from a population of 248 using simple random sampling and a structured five-point Likert scale questionnaire. Descriptive and inferential statistics, including multiple regression analysis, were employed for data analysis at a 5% level of significance. Findings revealed that technology infrastructure, physical work environment, and operational efficiency significantly and positively influenced organizational performance. The model explained 79.3% of variations in firm performance (R² = 0.793), indicating that teleworking structures are important determinants of performance outcomes. The study concludes that effective teleworking implementation depends on adequate technological support, conducive work environments, and efficient operational systems. Therefore, it is recommended that organizations must enhance the physical work environment by providing ergonomic equipment and well-designed workstations.
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